Fair, transparent ticketing

This policy governs the purchase and use of all tickets sold through myhitchpass.com.au. By buying a ticket on our platform, you agree to these terms.

• •All ticket prices are displayed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
• •A booking is confirmed only after successful payment and you receive a confirmation email with your digital ticket.
• •Each ticket is unique, tied to your account, and protected by a secure QR code or pass identifier.
• •Tickets must be purchased only through MYHitch Pass — tickets resold or transferred outside the platform may be invalidated.

The refund policy depends on who initiated the cancellation:

• •Event cancelled by organiser: you will receive a full refund to your original payment method within 5–10 business days.
• •Event rescheduled: your ticket is automatically valid for the new date. If you cannot attend, contact support within 14 days of the new date for a refund.
• •Customer-initiated refund: refunds are at the organiser's discretion and may not be available for all events. Check the event page for the organiser's refund terms before purchasing.
• •Refunds for change of mind are generally not provided once a confirmation email has been issued.

• •Tickets can be transferred to another person by the event organiser on request, via their Attendees dashboard.
• •Once transferred, the new attendee's email and name will be on file for entry verification.
• •Transfers are subject to a fair-use limit to prevent scalping. Excessive transfers may be blocked.
• •Selling tickets above face value is prohibited and may result in cancellation of the ticket without refund.

• •Present your QR code at the venue. The code is scanned once on entry — re-entry rules are set by each organiser.
• •Photo ID matching the attendee name may be required for high-value events.
• •Organisers reserve the right to refuse entry for invalid, duplicate, or fraudulently obtained tickets.
• •Lost or stolen tickets: contact [email protected] with your booking reference and we will reissue your digital pass.

• •Organisers must accurately describe their events, including dates, venue, age restrictions, and any special conditions.
• •Organisers are responsible for honouring tickets sold and for delivering the event as advertised.
• •Payouts to organisers are processed via Stripe within 2–5 business days after each event concludes.
• •MYHitch Pass acts as the ticketing platform — the event itself is a contract between attendee and organiser.

• •A small service fee may be added at checkout and is disclosed before purchase.
• •Stripe's standard payment-processing fee applies to all transactions.
• •Organisers may set additional fees (e.g. booking fees, VIP add-ons) which are displayed transparently before payment.

MYHitch Pass is not liable for the conduct or quality of events organised by third parties. Liability for any claim related to a ticket is limited to the amount paid for that ticket, except where prohibited by Australian consumer law.

For questions about this policy or to lodge a dispute, please contact [email protected]. We aim to respond to all enquiries within 2 business days.